VAT (Value Added Tax) for EU Customers
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Dear customers from the European Union,
When shopping with us, please be aware of the VAT (Value Added Tax) rules that apply to all imports into the EU.
VAT is mandatory on all imports into the EU
The European Union requires that every product imported into an EU country is subject to VAT, regardless of its value. This is not optional and applies equally to online purchases from outside the EU.
Within the EU, VAT is typically included in the price displayed when shopping. That is why when you buy from a European store, you don’t notice it separately — it’s already built into the total cost.
When you shop with us, the situation is slightly different.
Our store is based in Canada
- Our company is located in Canada.
- The prices you see on our website do not include EU VAT.
- We cannot collect EU VAT on your behalf, nor remit it directly to the European tax authorities.
Instead, when your order arrives in the EU, the VAT is collected by customs before delivery. This is a standard international procedure.
What this means for you
- Your order will be shipped without VAT included.
- Upon arrival in your country, the local customs office will apply the VAT rate valid in your country (for example, 20% in France, 19% in Germany, 21% in Spain, etc.).
- This VAT must be paid before you can receive your parcel.
- In some cases, the courier may also charge a small handling fee for processing the payment.
Summary
- VAT is always paid in the EU — either included in the store price (for EU-based shops) or collected at customs (for non-EU-based shops, such as ours).
- Buying from us does not exempt you from VAT; you will simply pay it at the border instead of at checkout.
This ensures that all customers in the EU are treated equally under the same tax rules.
FAQ - VAT for EU Customers
❓Do I need to pay VAT in the EU?
- Yes. All imports into the EU are subject to VAT, no matter the order value.
❓Is VAT included in your prices?
- No. Our store is based in Canada, and prices shown do not include EU VAT.
❓Why don’t you collect VAT at checkout?
- Since we are outside the EU, VAT is collected by customs upon your order's arrival in your country.
❓How much VAT will I pay?
- It depends on your country (e.g., France 20%, Germany 19%, Spain 21%, etc.).
❓Is it different from buying in the EU?
- Yes. EU stores include VAT in their prices. With us, VAT is added by customs, but you still pay it either way.
❓Are there extra fees?
- Couriers may charge a small handling fee for customs processing.
